Frequently Asked Questions
Everything you need to know about your Wax London order.
What is the standard delivery time for orders?
For UK orders, we typically deliver within 2-4 working days. International shipping times vary by location, usually ranging from 5-10 working days depending on your selected shipping method.
How do I return an item for a refund?
We offer a 28-day return policy. Items must be in their original condition with all tags attached. You can initiate your return through our online portal to receive a prepaid shipping label.
How can I find the right fit for me?
Each product page includes a detailed size guide and fit notes. If you are between sizes, we generally recommend sizing up for a more relaxed, contemporary Wax London silhouette.
Where are your garments manufactured?
We pride ourselves on ethical manufacturing. Most of our collections are produced in the UK, Portugal, and Italy, working closely with family-run factories that share our commitment to quality.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and interest-free installment options via Klarna.
Can I change or cancel my order after it has been placed?
Due to our fast processing times, we can only make changes or cancellations within 30 minutes of order placement. Please contact our customer service team immediately for assistance.