Returns & Exchanges

We want you to be completely satisfied with your Wax London purchase, which is why we offer a straightforward 30-day return policy for all unworn items in their original condition. Whether you need a different size or a full refund, our streamlined process ensures a hassle-free experience for our global community.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all garment tags remain attached and the items are in sellable condition.

• 3.
  Label and Post

  Generate and print your prepaid shipping label from the portal, attach it to the outside of your package, and drop it off at your nearest authorized collection point.

• 4.
  Refund Processing

  Once our warehouse receives and inspects your return, we will process your refund or exchange within 5-10 business days to your original payment method.